WAYPOINT ADMIN SERVICES

Administration · Compliance · Client Support

The back office, kept on course. Waypoint takes on the administration, compliance support and client work that sits behind a well-run business, so the business itself can hold its heading.

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Who We Are

A Fixed Point for the Back Office

Waypoint Admin Services is a South African administration company. We provide the steady, unglamorous work that every business depends on: records kept properly, payrolls run on time, client queries answered, verifications completed and the paperwork filed where it can be found again. Our clients range from owner-managed firms to established operations that would rather spend their attention on their own trade than on the administration that surrounds it.

What We Do

Services in Three Pillars

PILLAR I

Administration

The daily running of a business, handled with order and care.

  • Business AdministrationCorrespondence, records, scheduling and the general management of office affairs.
  • Administrative OperationsDocument handling, data capture and the routine processes that keep work moving.
  • Payroll AdministrationPayroll prepared and processed accurately, with proper records behind every run.
PILLAR II

Compliance

Support for the checks and standards that modern business is built on.

  • KYC & KYB SupportAssistance with know-your-customer and know-your-business verification and record-keeping.
  • Legal AdministrationAdministrative support for agreements, registers and company documentation.
  • Quality AssuranceReviews of completed work against agreed standards, so errors are caught early.
PILLAR III

Client Support

The client-facing work that keeps relationships in good standing.

  • Customer SupportProfessional, courteous handling of client queries by email and other written channels.
  • Client BillingInvoices raised, statements issued and billing queries resolved without fuss.
  • ReconciliationsAccounts and records matched, differences traced and books brought back into balance.
How We Work

Plotted, Fixed, Delivered

I

PLOTTED

Every engagement starts with a clear scope. We agree in writing what will be done, how it will be done and what it will cost, before any work begins.

II

FIXED

Work is assigned to a consistent point of contact who learns your business and stays with it. You deal with the same people, not a rotating queue.

III

DELIVERED

Completed work is reviewed against the agreed scope before it reaches you, and everything we produce is filed so it can be retrieved when you need it.

Contact

Set a Course

Tell us what your business needs taken off its hands. We respond to every enquiry in writing, with a clear proposal of how we can help.

South Africa